Archive for the ‘Customer Service’ Category

Remember to check for eCoupon SAVINGS!

Monday, October 3rd, 2011

At SewThankful, we work hard to keep our costs down in order to pass along savings to you.  Most of the items we sell are offered at great sale prices.  BUT…we also usually offer some sort of eCoupon savings in addition to those great SALE prices.

Be sure to check our eCoupon page — click here – to see if the items you are ordering have a coupon available so you can SAVE even more.

If you want to know about even MORE eCoupons at SewThankful, be sure to subscribe to our FREE eNews.  Only eNews subscribers receive notice of all the latest products and additional eCoupon codes. These extra eCoupon codes are provided to eNews subscribers only within the body of the eNews itself.

SewThankful eNews

Sunday, May 1st, 2011

Are you a subscriber to the SewThankful eNews?

Our eNews is the main place I make new product and special sales announcements, provide special eCoupon codes, share ideas (or sometimes recipes), offer encouragement, etc.  If  you’re not a current subscriber you can take a look at what your missing this week…just click here.

If you’d like to subscribe, click here.

Customer service and copyrighted items, say what?

Saturday, August 23rd, 2008
Have you ever purchased a pattern, book, “fill in the blank” copyrighted (i.e., non-returnable) item that you were very disappointed in?  Be certain you check/read the merchant’s policies prior to making your purchase because the copyrighted item (book, pattern, or digital media) is most likely non-returnable.

These days, virtually every merchant or retailer (whether online or brick and mortar) has a policy about non-return of copyrighted items (i.e., patterns, books, software, or CDs/DVDs).  Most limit the return to replacement of damaged items with the exact same item.

What can/should you do after you have received the item and discover your disappointment? 
You can and should let the merchant you made the purchase from know that you were
disappointed.  Depending on the item, the merchant will probably consider whether this is a personal taste issue or whether there is a real problem with the product.  In the end, the item is usually still non-returnable (unless there is a damage issue).  You could always re-sell it or give it as a gift to someone who might appreciate it. 

There’s no accounting for personal taste.  The truth is that for every person who loves “X” product, you can usually find one or more who will swear they hate it.

But before shooting off that nasty email to the retailer/merchant, please consider…  Will an angry or belittling email or letter reaming out the merchant really do anything? Did the merchant write the pattern, book, etc.?

Yes, of course, the merchant should be made aware so they can evaluate
whether there is a problem with the item and consider whether it should continue
to be stocked.  But, does being nasty to the merchant solve anything?

The critical person to contact
if you are truly disappointed in the product is the person who designed
the pattern, wrote the book, etc.  The designers, authors, publishers and/or manufacturers are the one who
really need the feedback from consumers/end users.  They are the only ones who can make their product better.

The best solution is to write a note (email or letter) to the product’s author/publisher/manufacturer AND make sure to copy (CC) the retailer/merchant you made the purchase from. 

Don’t know how to contact the author/publisher/manufacturer?  Check the book, pattern, video tape.  Virtually every product sold has author/publisher/manufacturer contact information.

Want to avoid this situation altogether?

  • Limit your purchase of copyrighted items to those you have seen for yourself prior to making any online, catalog or sight unseen purchase.
  • Don’t just accept the “rave reviews” of friends, associates or email lists.  What several people may love, you may hate. 
  • Check to see if any friends “have” the item and ask if you could look at it to decide if you want to purchase one also. 
  • Or, go to a library (or guild library) and see if they have the item  for you to check out first.


Most merchants truly want their customers to be happy.